Quality

Quality is TCL´s priority & commitment to you. It conditions all aspects of our work in order to provide our clients with the highest added value. It is guaranteed by our working methods, internal procedures and quality controls. It is endorsed by internationally recognized quality standards and state-of-the-art technology. Each piece of work is dealt with by a Project Team including a Project Manager and one or more translators and reviewers.

Every project is organised according to the procedures introduced and regulated by the ISO 9001:2008 Standard and UKAS, designed to achieve the highest quality results.

 

Operative procedures

  • Issue of estimates.
  • Project management.
  • Information security management.
  • Quality control.
  • Purchase of translations.
  • Translators check-up and approval.
  • Purchases and assessment of suppliers.

Control processes

  • Measurement of client satisfaction.
  • Non-conformity management.
  • Corrective and preventive action management.
  • Internal auditing.
  • Revision of results by senior management.

Support processes

  • Assessment of external translators.
  • Documentation management.
  • Records management.
  • Training management.
  

 


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To provide a quality service, that is our raison d'�tre